Status: 19.10.2026

1. Scope and provider

These General Terms and Conditions (GTC) apply to all services provided by MY HEALTH & BEAUTY Clinic GmbH, Kamekestraße 21, 50672 Cologne (hereinafter "MY HEALTH & BEAUTY") to consumers within the meaning of § 13 of the German Civil Code (BGB). They apply to appointment booking via our website and our booking app, to treatments in our lounges and in our clinic, to treatments without a prior appointment and to participation in our loyalty programme MY Club (Section 8).

The provider and contractual partner is MY HEALTH & BEAUTY Clinic GmbH, registered in the commercial register of the Local Court (Amtsgericht) of Cologne under HRB 115560, represented by its managing director Michael Auf der Mauer, VAT ID DE362695860. Contact: telephone 0221 29240403, email info@myhb.app. The complete provider information can be found in our imprint.

Deviating or supplementary terms of the customer do not become part of the contract unless we expressly agree to their validity in text form.

2. Our services

MY HEALTH & BEAUTY provides aesthetic medical treatments, in particular wrinkle treatments with botulinum toxin, hyaluronic acid treatments, skin boosters, PRP therapies, infusion therapies and the so-called fat-away injection. The treatments are carried out exclusively by physicians.

Medical responsibility lies with the medical director Dr. Gero Ruppert, specialist in plastic and aesthetic surgery. The Health Professions Act of North Rhine-Westphalia (Heilberufsgesetz NRW) and the professional code of conduct for physicians in North Rhine apply; the competent chamber is the North Rhine Medical Association (Ärztekammer Nordrhein).

Whether a desired treatment is medically justifiable and feasible in the individual case is decided solely by the treating physician. There is no entitlement to a particular treatment being carried out.

3. Appointment booking and conclusion of the contract

Appointments can be booked via our website and our booking app. Appointments cannot be booked by telephone. At many locations, treatments are also possible without an appointment; whether they can be carried out then depends on medical suitability and available capacity.

Booking an appointment is free of charge for you and does not oblige you to undergo a treatment. With the booking, we bindingly reserve a treatment appointment for you; this does not yet conclude a treatment contract.

The treatment contract within the meaning of §§ 630a et seq. BGB is only concluded on site, after the medical consultation and information have taken place, the physician considers the treatment justifiable and you have consented to the specific treatment. Until then, you can decide against the treatment at any time, without giving reasons and at no cost.

4. Medical consultation, information and consent

Before every treatment, a medical consultation takes place in which you are informed about the procedure, alternatives, risks and possible side effects. The initial consultation is free of charge. The treatment is only carried out with your express consent.

Treatments require you to be of legal age. We do not treat persons under 18 years of age. Treatments may be excluded during pregnancy or breastfeeding and in the case of certain pre-existing conditions.

Before the treatment, you are obliged to inform us truthfully and completely about your state of health, existing illnesses, allergies, medication you take and previous aesthetic treatments. Incorrect or incomplete information may impair the safety of the treatment.

5. Cancelling and rebooking appointments

You can cancel or rebook a booked appointment free of charge at any time. You can do both yourself in our booking app. No no-show fee and no cancellation fee is charged.

Please let us know about a cancellation as early as possible so that the appointment can be given to other customers.

We reserve the right to cancel or reschedule appointments for good cause, for example if the treating physician falls ill at short notice. In this case, we will inform you without delay and offer you an alternative appointment. In this case, we will refund any amounts already paid in full.

6. Prices and payment

The prices valid at the time of treatment apply. All prices are final prices in euros and include statutory VAT where applicable. Prices stated on our website and in our app are non-binding guide prices; the specific price depends on the scope of treatment determined in the consultation and will be communicated to you before the treatment.

Payment is due on site after the treatment. We accept cash, Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, PayPal and Klarna. The payment methods available may vary by location.

Aesthetic treatments without a medical indication are not covered by statutory health insurance. We cannot guarantee reimbursement by statutory or private health insurers.

7. Vouchers and discount promotions

Vouchers issued by MY HEALTH & BEAUTY can be redeemed within the statutory limitation period of three years from the end of the year in which they were issued. Vouchers and remaining voucher balances cannot be paid out in cash.

Vouchers within the meaning of this section are vouchers that you or a third party have purchased against payment, for example gift vouchers. Credit in the MY Club is not a voucher within the meaning of this section; it is governed exclusively by Section 8.

For vouchers and promotional offers purchased via third-party platforms, the terms of the respective provider apply in addition.

Discount codes and promotional offers are only valid for the stated period and scope of services. Several discounts or promotions can only be combined if this is expressly stated. Redeeming credit under Section 8 is not a discount within the meaning of this paragraph. Discounts are not refunded retrospectively.

8. Credit in the MY Club

8.1 General. Customers with a customer account in our app (app.myhealthandbeauty.com) take part in our loyalty programme "MY Club" free of charge. In the customer account, we keep a credit balance in euros for you ("Beauty Bank"). You can see your balance, all credits and redemptions and the validity of your credit at any time in your customer account.

8.2 Legal nature. The credit is not a bank balance and not a deposit. It does not bear interest and is not covered by any deposit guarantee scheme. It exclusively entitles you to pay for treatments at MY HEALTH & BEAUTY with it, in whole or in part.

8.3 Credits. We credit you with credit without any payment on your part under the conditions stated in the app, in particular as cashback: 1% of the amount actually paid per treatment, credited after payment and redeemable from your next visit. In addition, for example, as comeback credit after your first paid visit, for successfully referring a new customer, for voluntarily releasing images for advertising purposes or from converted points of the former programme "MYHB CLUB" (Section 8.8). Releasing images is never a condition for a treatment or for other benefits; if you withdraw your consent, credit already granted remains in place. There is only an entitlement to a credit under the conditions stated for the respective promotion.

8.4 Validity. Each credit is valid for twelve months from the day it is credited, unless a shorter validity is stated when it is credited (for example for comeback credit). The oldest credit is always redeemed first; any remainder not redeemed by expiry lapses. Irrespective of this, the entire credit lapses if you have not had a treatment with us for twelve months; every visit with a completed treatment restarts this period.

8.5 Redemption. Credit can only be redeemed for treatments at MY HEALTH & BEAUTY, on site at the checkout, if you wish. A maximum of one discount can be granted per invoice; credit can be redeemed in addition to this discount. If the invoice amount exceeds the credit, you pay the remainder with another payment method; any remaining credit stays in your account.

8.6 No payout, no transfer, upper limit. The credit cannot be paid out in cash. The credit is tied to your customer account and cannot be transferred to other persons. The credit per customer is limited to a total of €1,500.

8.7 Refunds and misuse. If a payment is refunded, we reverse the credit granted for that payment and re-credit to your account any credit redeemed for that payment; the original validity continues to apply. In the event of misuse, in particular multiple accounts or sham referrals, we may reverse credit obtained without justification and end your participation in the MY Club.

8.8 Conversion of the "MYHB CLUB". The former loyalty programme "MYHB CLUB" in our online shop was discontinued on 18.10.2026; since then, points can no longer be collected or redeemed there. We have converted your existing points into credit (100 points = €1). If you already have a customer account in the app, the credit has been added there; otherwise, it will be added as soon as you register in the app with the same email address you used in the MYHB CLUB. For this credit, the validity under Section 8.4 only begins when we send our notice about the conversion; until then, none of it lapses.

8.9 Changes. We may change the terms of the MY Club for objective reasons, for example in the event of a change in the legal situation or misuse, with effect for the future, or end the MY Club. We will inform you of this in text form at least six weeks in advance. Credit already granted remains valid with the validity applicable at the time it was credited.

9. Conduct before and after treatment

For the success of the treatment, it is important that you follow the medical instructions on how to behave before and after the treatment. You will receive these instructions as part of the medical information.

Please contact us or seek medical help if unexpected complaints occur after a treatment.

10. Treatment result

Aesthetic medical treatments are services under a treatment contract pursuant to §§ 630a et seq. BGB. What is owed is the professional performance of the treatment in accordance with recognised medical standards, not a particular result.

Onset of effect, duration of effect and result vary from person to person and depend, among other things, on physical constitution. Before-and-after images and testimonials on our website show individual cases and do not constitute a promise of a comparable result.

11. Liability

We are liable without limitation in accordance with the statutory provisions for damage resulting from injury to life, body or health. We are likewise liable without limitation in cases of intent and gross negligence, fraudulent concealment of a defect, within the scope of a guarantee given and under the Product Liability Act.

In cases of simple negligence, we are only liable for breach of an essential contractual obligation, i.e. an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely. In this case, liability is limited to the foreseeable damage typical for the contract.

Any further liability is excluded. The above limitations of liability also apply in favour of our legal representatives, employees and vicarious agents.

12. Right of withdrawal

Booking an appointment via our website or our app is free of charge for you and does not create any payment obligation. The treatment contract is only concluded on site in our premises (see Section 3) and is therefore not a distance contract. There is therefore no statutory right of withdrawal for this contract.

Irrespective of this, you can cancel a booked appointment free of charge at any time and decide against a treatment at no cost until the treatment begins (see Sections 3 and 5).

For goods and vouchers that you purchase at a distance via our online shop or via third-party platforms, the statutory right of withdrawal applies in accordance with the withdrawal information provided there.

13. Data protection and medical confidentiality

We process your personal data exclusively within the framework of the applicable data protection regulations. For details, please refer to our privacy policy.

All treating physicians and our employees are bound by medical confidentiality. Treatments are documented in accordance with the requirements of professional law.

Photographs for documentation purposes are only taken with your consent. Images are only published, for example for advertising purposes, on the basis of a separate consent that can be withdrawn at any time.

14. Consumer dispute resolution

The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr

We are not obliged and generally not willing to participate in dispute resolution proceedings before a consumer arbitration board.

15. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the state in which you have your habitual residence remain unaffected.

Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions remains unaffected. The invalid provision is replaced by the statutory provisions.

We reserve the right to amend these GTC with effect for the future. For appointments already booked, the version published at the time of booking applies; Section 8.9 applies to the MY Club.